FAQ

Availability & Tours

Q: What is needed to complete an online application?
A: To complete an online application, applicants will need to submit the required application fee and holding deposit, along with all requested documentation needed to verify their qualifications.

Q: Can I apply online?
A: Yes. All applications must be completed online through our website.

Q: Do you offer self-guided tours?
A: Yes, self-guided tours are available 7 days a week.

Q: Can I schedule an apartment tour?
A: Yes. Tours can be scheduled conveniently through our website by selecting an available date and time that works best for you.

Q: What apartments are currently available?
A: For the most up-to-date availability, pricing, and floor plan information, please visit our website or contact our leasing team directly.

Amenities, Location & Community Information

Q: What commuting options are available nearby?
A: Conveniently located near Hillsdale Caltrain Station, SamTrans bus routes, and Highways 101, 92, and 280, 2727 Edison offers easy commuting options throughout the Peninsula and to San Francisco and Silicon Valley.

Q: What schools are nearby?
A: The community is conveniently located near several schools, including Beresford Elementary, Abbott Middle School, and Hillsdale High School, making 2727 Edison a convenient location for families with school-age children.

Q: What attractions and conveniences are nearby?
A: Conveniently located in San Mateo, 2727 Edison offers easy access to shopping, dining, transportation, and everyday essentials. Residents are just minutes from Hillsdale Shopping Center, Trader Joe’s, restaurants, parks, and Hillsdale Caltrain Station, with convenient access to Highways 92, 101, and 280. The location provides a great balance of convenience, accessibility, and lifestyle amenities.

Q: What amenities are available at the community?
A: We offer a resident lounge, fitness center, pool, and two courtyards.

Utilities, Internet & Packages

Q: How long does maintenance take to complete requests?
A: Please allow our maintenance team up to 48 business hours to respond to and address your service request. Emergency maintenance concerns will be handled according to their urgency.

Q: How do I submit a maintenance request?
A: Maintenance requests can be submitted through the resident portal.

Q: How are packages delivered?
A: Packages are delivered to Parcel Pending Locker.

Q: Is internet included?
A: Xfinity Community Internet is available to residents and is billed directly through the resident portal.

Q: What utilities are included with my apartment?
A: Utilities are not included in the rent. Residents are responsible for their applicable utility costs.

Applications, Qualifications & Fees

Q: What is the required deposit?
A: The security deposit starts at $500 and may vary based on the applicant’s screening results.

Q: What is the application fee?
A: The application fee is $66.92 per applicant.

Q: Are there application fees or deposits required?
A: Yes. Applicants are responsible for the required application fee and applicable deposit as part of the application process.

Q: What documents are needed to apply?
A: Applicants should provide two months of pay stubs downloaded directly as PDF files that can be verified through Snappt. If pay stubs cannot be processed through Snappt, applicants may provide three months of bank statements/tax transcripts.

Q: What are the income requirements?
A: Applicants must have a combined gross monthly income of at least 2.5 times the monthly rent. If there are multiple applicants, qualifying income may be combined.

Q: What are the requirements to apply for an apartment?
A: All applicants must complete an application and meet the community’s qualification requirements, including income and screening criteria.

Lease Terms & Renewals

Q: Can I renew my lease for a different lease term?
A: Yes. Residents may have the option to renew on a month-to-month basis or select a lease term ranging from 3 to 12 months, depending on availability.

Q: How do lease renewals work?
A: Residents receive renewal notices and sign renewals online.

Q: Do you offer short-term leases?
A: Yes. Short-term lease options are available, with terms starting at 3 months.

Q: What lease terms are available?
A: We offer lease terms ranging from 3 to 12 months, depending on availability.

Parking

Q: Is guest parking available?
A: Street parking.

Q: What parking options are available?
A: Garage parking is available for $100 per month. Each household is limited to 1 parking space.

Pets

Q: How much is pet rent each month?
A: Monthly pet rent is $65 per pet.

Q: What pet fees are required?
A: A $500 additional pet deposit is required per pet.

Q: Are there breed restrictions for pets?
A: Yes. Restricted breeds include Rottweiler, Pit Bull, American Terrier, Akita Inu, Staffordshire Terrier, Bull Terrier, Alaskan Malamute, Doberman Pinscher, Chow Chow, German Shepherd, Presa Canario, Siberian Husky, and Husky.

Q: What is your pet policy?
A: Residents may have up to two pets per apartment home.